Refund policy

SOA BEM sells two kinds of devices. Whether you have a right of withdrawal depends on which kind you buy:

  • Pre-built devices: fully built mixers with a fixed configuration that are marked as pre-built or ready to ship on the product page. The following withdrawal information applies to them.
  • Custom orders: mixers that are only built after your order according to your individual specifications. There is no right of withdrawal for them (see “Exclusion of the right of withdrawal”).

Withdrawal information for pre-built devices

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (SOA BEM Dennis Braun Audio, owner: Dennis Braun, Naumburger Straße 28, Building C, Room 102, 04229 Leipzig, Germany, phone: +49 173 1522755, email: mail@soabem.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (SOA BEM, Naumburger Straße 28, Building C, Room 102, 04229 Leipzig, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal (custom orders)

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (Section 312g (2) No. 1 of the German Civil Code, BGB), for example audio devices manufactured or modified according to the customer's specifications, in particular with custom-made front panels.

Your statutory warranty rights remain unaffected for all devices.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: SOA BEM Dennis Braun Audio, Naumburger Straße 28, Building C, Room 102, 04229 Leipzig, Germany, email: mail@soabem.com
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

This English version is a translation for your convenience. The German version is legally binding.